Where We Ship

Orders placed on ELEGOO Global (global.elegoo.com) can be shipped to: Brazil, Mexico, Hong Kong, Macao, Taiwan, Singapore, Philippines, Thailand, Indonesia, Malaysia, South Korea

Shipping Restrictions

• Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
• You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

Ownership, Terms, and Risk

1. Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any express.

2. For orders shipped to Brazil, South Korea, and Indonesia, the recipient must provide a valid number for customs clearance purposes:

• Brazil: CPF (Individual Tax ID) / CNPJ (Business Tax ID)

• South Korea: PCCC (Personal Customs Clearance Code)

• Indonesia: NPWP (Tax ID) / NIK (National ID Number)

If customs clearance fails or the package is detained due to a missing, incorrect, or inaccurate tax ID, you shall bear all related liabilities and costs.

3. Typically, orders (excluding Pre-Orders) are sent to the warehouse 8 hours after placement. Orders sent to the warehouse are usually non-cancelable and unmodifiable. If you need to make changes, we'll attempt to arrange with the warehouse, but success is not guaranteed. Any costs arising from incorrect addresses or order cancellations are governed by our return and refund policies, for which you are responsible for payment.

4. Please ensure that you provide accurate information when placing your order and keep your phone line open. If a product is returned for the following reasons, we reserve the right to request payment for the return shipping and an additional re-delivery cost before we can resend the item to you:
A. If your package delivery fails because you did not contact the delivery company within 5 days of the delivery attempt.
B. If the delivery was unsuccessful due to an incorrect address.

Important Notice for International Orders Shipped from CN Warehouse

FAQ

Q: If l order more than one product, will they be delivered at the same time?
A: Whenever posible, we ship products together. However, depending on product availability or shipping methods, items may arrive separately. A notification will be
emailed for each shipment.